Thank you for shopping with Shedtail! We are committed to delivering your slow feeding products with care and efficiency. Here's everything you need to know about our shipping process.

Order Processing Time

• All orders require 2-3 business days (Mon-Fri) for processing and preparation
• Orders placed after 5:00 PM (EST) will begin processing the next business day

Shipping Options

Economy Shipping (FREE)

• Transit Time: 8-10 business days
• Total Delivery Time: 10-13 business days (including processing)
• Cost: FREE

Order Cut-off Time

Orders placed after 5:00 PM (EST) will begin processing the following business day.

Shipping Address

Please ensure your shipping address is complete and accurate. Shedtail is not responsible for delays or delivery issues caused by incorrect address information.

90-Day Refund & Return Policy

Not completely satisfied? We offer a 90-day, no-questions-asked return policy. Items must be unused and in original condition. Contact us at support@shedtail.com to initiate your return.

Note: No return shipping required - keep the item as our gift.

Contact Us

Questions about your order? Reach out to us at support@shedtail.com. We aim to respond within 24 hours during business days.