Return and refund policy

Last Updated: August 01, 2025

Thank you for shopping with us at Shedtail. Our Return and Refund Policy aims to ensure a smooth and transparent experience. We are committed to providing high-quality slow feeding products for your beloved pets, and your satisfaction is our top priority.

Scope and Contact Information

For questions regarding returns and refunds, please contact us:

  • Email: support@shedtail.com
  • Website: Shedtail
  • Address: 16195 Coastal Highway, Lewes, Delaware, United States 19958
  • Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm (PST)

Policy Overview

  • Return Period: 30-Day No Questions Asked Refund
  • Refund Processing Time:
    • PayPal: 1-2 business days
    • Credit/Debit Card: 5-10 business days
  • Return Shipping: No return shipping required - keep the item as our gift

Order Cancellations

  • You have 24 hours after placing an order to request cancellation
  • Contact support@shedtail.com for cancellation requests
  • Orders cannot be cancelled after 24 hours as they enter our production process

Return and Refund Process

Our 90-Day No Questions Asked Refund:

  • If you're not completely satisfied, you're eligible for a full refund within 30 days of purchase
  • No need to return the item - keep it as our gift to you
  • To initiate a refund:
    • Email support@shedtail.com
    • Provide your order number
    • Include reason for refund (optional but appreciated)
  • Refunds will be processed to your original payment method within the specified timeframe

Replacement Policy

If your slow feeding product arrives damaged or with quality issues:

  • Contact support@shedtail.com within 90 days of receiving your order
  • Include photos of the issue with your email
  • If approved, we'll send a replacement at no cost to you
  • The original piece is yours to keep or responsibly recycle

Our Commitment to Quality

For every refund or replacement processed, we maintain our commitment to provide the best quality pet products. Your feedback helps us improve our products and services for happier, healthier pets.

Customer Satisfaction

Your feedback helps us grow. If you're unsatisfied for any reason, please let us know. We're always looking for ways to improve our products and customer experience.

Contact Us

If you have questions or concerns about this Policy, please contact us:

  • Website name: Shedtail
  • Address: 16195 Coastal Highway, Lewes, Delaware, United States 19958
  • Email: support@shedtail.com
  • Contact Form: shedtail.com/pages/contact
  • Customer service: Monday to Friday between 9:00 am to 5:00 pm (PST)